AI Chatbot Development
Chat experiences grounded in your content, with escalation to people when needed.
Overview
Chatbots fail when they invent answers or trap customers in a loop. We build assistants that retrieve from approved content, stay within a defined role and hand off to a human.
Where it helps
- Website support
- Internal help desks
- Product onboarding
- Lead qualification with a human fallback
What we offer
- Conversation design
- Knowledge grounding
- Handoff rules
- Analytics on unanswered questions
Frequently asked questions
Will the chatbot invent answers?
We reduce that risk by grounding answers in approved sources, setting refusal behavior and adding a path to a person. No chatbot is perfect, so review remains part of the design.
Have a Project in Mind?
Talk to Vexora about applying this AI capability to a workflow you already run.